A note from Kevin Taylor during the Covid-19 pandemic

Indigo staff are classed as “Key Workers” during Covid-19 pandemic

Following on from a number of restrictions imposed by governments across the globe, I want to reassure you that Indigo are included within the list of essential service providers (Key Workers/Industries) and as such will continue to operate as normal during the Covid-19 pandemic.

We are in uncharted territory with the uncertainty around Covid-19. During this time Indigo Telecom Group will continue to operate, maintain and upgrade the telecoms network to manage the rising demand on the infrastructure.

Health and safety is our priority

Naturally our primary objective is to continue to protect the health and safety of our workers, customers and vulnerable people / at risk groups (family members, neighbours, our communities).

Where possible our staff will work from home. Field engineers are provided PPE equipment including face masks, eye wear, antiseptic wipes and hand sanitizer. Chris Finn, Indigo’s SHEQ Manager, and the Incident Response Team are meeting daily to make sure we are doing everything we can to keep everyone safe.

Our local engineers can continue to support telecoms networks

We have a global team of local engineers who do not need to cross borders to deliver mission critical telecoms solutions. This means we can get the right local expert to you without needing to travel far!

All our engineers and business partners have been issued a letter to document the criticality of their work and facilitate their free movement in relation to work duties.

And of course, with our ecosystem of partners we have access to over 900 engineers worldwide who we call on to deliver high value, mission critical solutions to the fixed and mobile carrier and enterprise market sectors.

Incident Response Team to ensure business continuity

Our Incident Response Team (IRT) was established early and is a key mitigation measure in our Business Continuity Plan (BCP). This team tracked Covid-19 as it spread across our European operations and began implementing incident response measures such as travel registers, employee communications, hygiene practices and restructuring of project teams set up to ensure team continuity in the event of an employee presenting with symptoms.

At present our office-based staff are now working from home. We have protocols in place for all our field engineers to ensure they are not sharing vehicles and following hygiene and social distancing guidelines. Our IRT has also deployed a reporting procedure should any employee display Covid-19 symptoms that utilises our 24x7x365 Network Operations Centre (NOC).

We are all in this together. The telecoms industry will have a vital role to play in supporting current work practices and paving the way for the recovery that will come.

We are monitoring the situation closely and remind our customers we will operate global telecoms networks as normally as possible during this time.

Keeping you informed

Your Account Manager, Project Manager or Service Manager will keep you informed of any issues that may affect delivering our service to you.

Follow our company page on LinkedIn to keep up to date with general business continuity information.